Timely Resident & Family Member Feedback on Senior Living Experiences
ResidentRated offers you a choice between event-based and/or annual surveys (view Survey Packages):
Event-based surveys help you and your team efficiently capture any real-time issues and the satisfaction among your residents – and act on them A.S.A.P. These event-based surveys are continuous and measure satisfaction among residents (or their guardians) in the following categories:
These surveys can be auto-generated. Data and results are real-time for you (and your team) to access.
The ResidentRated annual survey offers a comprehensive snapshot of resident satisfaction among a host of measures. (Note: Annual Surveys can be sent two or three times a year, if desired.) The survey, which is administered to all residents (or to a family member), includes these topics:
Likelihood to recommend
Safety & convenience
Services & resources
Beginning with the second year, you will receive free trending comparisons within your properties and also local benchmarking.