Timely Resident & Family Member Feedback on Senior Living Experiences
ResidentRated offers you a choice between event-based and/or comprehensive surveys (view Survey Packages):
EVENT-BASED SURVEYS
Event-based surveys help you and your team efficiently capture any real-time issues and the satisfaction among your residents – and act on them A.S.A.P. These event-based surveys are continuous and measure satisfaction among residents (or their guardians) in the following categories:
Move In/Admissions
Special Events
Move Out/Discharges
Transitional Housing
These surveys can be auto-generated. Data and results are real-time for you (and your team) to access.
COMPREHENSIVE SURVEY
The ResidentRated comprehensive survey offers a broad snapshot of resident satisfaction among a host of measures. (Note: Comprehensive Surveys can be sent two or three times a year, if desired, at no additional charge.) The survey, which is administered to all residents (or to a family member when appropriate), includes these topics in detail:
Overall satisfaction
Likelihood to recommend
Property safety
Activities
Dining/food
Community environment
Safety & convenience
Property upkeep
Property activities
Services & resources
Nursing services
Care aides
Staffing levels
Beginning with the second year, you will receive free trending comparisons within your properties and also local benchmarking.