Timely Resident & Family Member Feedback on Senior Living Experiences

ResidentRated offers you a choice between event-based and/or annual surveys (view Survey Packages):

EVENT-BASED SURVEYS

Event-based surveys help you and your team efficiently capture any real-time issues and the satisfaction among your residents – and act on them A.S.A.P. These event-based surveys are continuous and measure satisfaction among residents (or their guardians) in the following categories:

  • Move In/Admissions

  • Special Events

  • Move Out/Discharges

  • Transitional Housing

These surveys can be auto-generated. Data and results are real-time for you (and your team) to access.

 

ANNUAL SURVEYS

The ResidentRated annual survey offers a comprehensive snapshot of resident satisfaction among a host of measures. (Note: Annual Surveys can be sent two or three times a year, if desired.) The survey, which is administered to all residents (or to a family member), includes these topics:

  • Overall satisfaction

  • Likelihood to recommend

  • Property safety

  • Activities

  • Dining/food

  • Community environment

  • Safety & convenience

  • Property upkeep

  • Property activities

  • Services & resources

  • Nursing services

  • Care aides

  • Staffing levels

 

Beginning with the second year, you will receive free trending comparisons within your properties and also local benchmarking.

 

Check out or Survey Packages. Curious to find out more details about our programs? Visit our FAQ page.