Leadership That Understands the World of Property Management
Our leadership team has worked in satisfaction research in the real-estate sector since 2001, particularly with real-estate agents, wealth managers and their customers.
RICK NAYMARK
Vice President
Rick leads ResidentRated. Rick has spent his career in survey research, public relations, marketing, advertising and branding. Rick is passionate about customer satisfaction as a means to identify more efficient operations, improve loyalty and increase retention.
RANDY SCHULDT
Survey Interpretations Consultant
Randy is a property manager and also president of two commercial property service companies (handling janitorial services and exterior building maintenance and repair). Randy is a survey developer and data interpreter for a national custom research company.
JOSH KIMBALL
Consumer Behaviorist
Josh comes to us from Iconoculture (now Gartner), where he managed their consumer insights data, research agenda and online database, subscribed to by hundreds of Fortune 500 companies and major ad agencies. He has deep knowledge of consumer insights and consumer research methodologies (including housing residents), and has experience interpreting consumer behavior, values and culture in the U.S. and 17 other countries.
JONATHAN WESSER
Data Manager
Jonathan is responsible for script development, data acquisition, data cleansing and data normalization, as well as CRM integration and customized client dashboard development. Jonathan has comprehensive experience in the real estate and financial services sectors and also manages a 12-seat call center, handling 500,000 calls per year.