Real-Time Resident Feedback You Can Act On
ResidentRated offers you a choice between event-based and/or comprehensive surveys (view Survey Packages):
Event-Based Surveys
Event-based surveys help you and your team efficiently capture any real-time issues among your residents – and act A.S.A.P. These event-based surveys are continuous and measure satisfaction among residents in the following categories:
Move-ins
Maintenance requests
Renewals
Move-outs
Comprehensive Survey
The ResidentRated comprehensive survey offers a broad snapshot of your resident's satisfaction across a host of measures. The survey, which is administered to all residents, covers each of these topics in detail:
Overall satisfaction
Likelihood to recommend
In-unit features
Building features
Building services
Overall upkeep
Staff responsiveness & service
Safety
Lifestyle needs
Beginning with the second year, you will receive free trending comparisons within your properties.