Real-Time Resident Feedback You Can Act On

ResidentRated offers you a choice between event-based and/or annual surveys (view Survey Packages):

Event-Based Surveys

Event-based surveys help you and your team efficiently capture any real-time issues among your residents – and act on them A.S.A.P. These event-based surveys are continuous and measure satisfaction among residents in the following categories:

  • Move-ins

  • Maintenance requests

  • Renewals

  • Move-outs

Annual Survey

The ResidentRated annual survey offers a comprehensive snapshot of your resident's satisfaction across a host of measurements. The survey, which is administered to all residents, covers these topics:

  • Overall satisfaction

  • Likelihood to recommend

  • In-unit features

  • Building features

  • Building services

  • Overall upkeep

  • Staff responsiveness & service

  • Safety

  • Lifestyle needs

 

Beginning with the second year, you will receive free trending comparisons within your properties, and also local benchmarking. An award program, which you can use in marketing your building, is offered at no charge to properties with overall resident satisfaction of 80% or higher.

 

Check out our Survey Packages.
Curious to find out more details about our programs? Visit our FAQ page.