Real-Time Resident Feedback You Can Act On
ResidentRated offers you a choice between event-based and/or comprehensive surveys (view Survey Packages):
Event-Based Surveys
Event-based surveys help you and your team efficiently capture any real-time issues among your residents – and act A.S.A.P. These event-based surveys are continuous and measure satisfaction among residents in the following categories:
Move-ins
Maintenance requests
Renewals
Move-outs
Comprehensive Survey
The ResidentRated comprehensive survey offers a broad snapshot of your resident's satisfaction across a host of measures. (Note: Comprehensive Surveys can be sent two or three times a year, if desired, for no additional charge.) The survey, which is administered to all residents, covers each of these topics in detail:
Overall satisfaction
Likelihood to recommend
In-unit features
Building features
Building services
Overall upkeep
Staff responsiveness & service
Safety
Lifestyle needs
Beginning with the second year, you will receive free trending comparisons within your properties, and also local benchmarking. An award program, which you can use in marketing your building, is offered at no charge to properties with overall resident satisfaction of 80% or higher.